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You’re the newest team member at EAS, how did you get into the helical pile business?
“I was ‘recruited’ by CHANCE Regional Manager, Phil Brackett. After spending 10+ years in retail management, I was excited by the opportunity to work in a profession that tested me. I love to learn and the construction industry had always interested me. I’m an Account Manager and my territory is New Jersey, Delaware, Maryland, Eastern Pennsylvania and the greater DC/Virginia area… I enjoy the traveling … I know it sounds a bit cliché, but I’m energized by meeting new people, especially when problem solving is involved. Phil’s been in the business for over 15 years and he knows me pretty well, he felt strongly that I’d be a good fit.”
What has been your biggest challenge(s) so far?
“The steep learning curve in the first six months was a challenge for sure! Every new project poses its own challenges, it’s never boring. I’m now well into my 2nd year and have experienced a lot in that time. There’s always more to learn of course… I’m comfortable in what I know and know when to get the EAS team involved to problem solve.”
What are the biggest concerns you hear from installers, engineers?
“With the majority of people I interact with there’s no great mystery, everyone wants the support they need to get the job done, be profitable and succeed. Installers are typically concerned with availability and price of course. With the number of Helical Pile manufacturers out there, the question of product sourcing and performance is more on people’s minds. We do a lot of engineering support… and delivering on time is always a priority for engineers.”
If you could change one thing in the helical pile business what would it be?
“The whole helical pile business?... well, how about the change I’d like to make for me. First, I would change not having my picture taken for this Q&A! Seriously…sometimes, not always, there’s a perception that all helical piles are the same… when I encounter that mindset, I work hard to educate people that’s not true, there are differences that matter… that’s change I can hopefully effect.”
What’s been the most satisfying part of working in Helical Piles?
What the EAS team provides our clients allows me to be truly helpful and I’ve learned so much. It’s created real success for me in a relative short period… there’s real synergy, when our clients thrive, we thrive… I’m drawn to the positive feelings of the win-win, it’s the most satisfying. Ultimately, I want to be able to be reach more people, create more successful relationships. When I’m able to truly deliver for someone, it’s the greatest feeling…. I just always want more of that.”
Q&A with Earth Anchoring Suppliers’ Kelly Milliner